Work with us

What we're looking for

We are hiring a Clinical Operations Specialist to support our Clinical Operations team in interviewing incoming members before they move forward with their egg freezing and egg donation journey with Cofertility. In this part time capacity, you will be the voice of Cofertility to our members and walk them through our program from end-to-end via video call, ensuring they are informed and excited about their journey. They will support members over email and execute backend processes to ensure operations run smoothly. You will report to our Head of Operations, and work between 25-30 hours each week. You will have the unique opportunity to guide young women through their journeys,  ultimately helping them preserve their fertility futures as you:

• Engage one-on-one with our members over email as needed for scheduling and questions
• Lead member calls (30 minute video calls with women who have been approved for the Split program) through their egg freezing and egg donation journeys with the following goals:some text
  • Ensure the member meets logistical criteria for the program and provides informed consent for the retrieval and donation 
  • Ensure the member gets all of their outstanding Split program questions answered 
  • Update member profile with updates and new information
  • Demonstrate enthusiasm about third party reproduction and effectively educate Split member via oral or written communication
• Surface observations, issues, and insights with relevant team members in line with case management best practices and operational procedures
• Create efficiencies to optimize the Split member processes 
• Support operational procedures such as donor profile creation, quality assurance and  calendar management

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Professional Characteristics

• 3-5 years in healthcare field; able to support our members through egg donation, egg freezing, and embryo creation journeys
• Kind, empathetic, solutions oriented, positive (but knows how not to push toxic positivity)
• Ability to work independently and as a part of a team
• Effective communicator with a focus on relationship-building, active listening, and storytelling
• Tech savvy. Proficient in Google Suite, able to learn and manage Customer Success / Operations tools. Experience with egg donor software is a plus.
• A fast learner, eager to learn, adapt to and contribute to changing processes at a fast-moving startup
• A collaborative team player that is committed to excellence, biased for action, and has exceptional attention to detail
• Enthusiastic about reproductive health, fertility, and/or the egg-freezing process

Professional Characteristics

• Lifelong learner 
• Empathetic 
• Self motivated
• Versatile and adaptable
• Natural facilitator

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About Us

We are a fully remote team. Our founders are spread out across the coasts. Since we’re located all over the country, communication using Slack, Gmail, Zoom, and other tools is key. We communicate regularly throughout the day, and you’ll never be alone.

We believe in giving our team members autonomy, and place value on the output of each team member.

Above all, we’re proud to engage in meaningful work that will impact tons of people throughout the family-building process.

We are an equal opportunity employer. Individuals seeking employment at our company are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

How to Apply

Note: This is a contracted, hourly position for 20-35 hours per week.

If this role sounds like a good fit, email us at careers@cofertility.com. Please include “Clinical Operations Specialist” in your subject line.

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