Join us
We’re a mission-driven company powered by individuals who are fired up about making egg freezing and third party reproduction more accessible. We’re proud to engage in meaningful work that will impact tons of people through the family-building process.
Our work style
We are a fully remote team and we pride ourselves on building an environment that encourages flexibility and a full life beyond work. While our team is spread across the country, we communicate regularly throughout the day and host in-person offsites two to three times a year.
Our open roles
If you don’t see your ideal position, send your resume to careers@cofertility.com with a note about what type of role you're looking for. You’ll be the first to know when we open a position that matches your experience.
Member Experience Manager/Member Advocate
What we're looking for
We are hiring a Member Experience Manager/Member Advocate to help manage our third party reproduction cases with donors and intended parents. The Member Experience Manager will have a primary focus on day to day case management while also building processes and procedures to scale. You’ll join our growing, fast paced team, managing several cases at different stages simultaneously.
You will be a key member of our Member Experience team as you:
- Serve as an advocate for intended parents and Split Members (egg donors) as they navigate their egg donation journey
- Act as the primary point of contact for our members, guiding them through their egg donation journeys via video call, phone call, and email
- Manage relationships with medical providers to coordinate the retrievals for member donors - including scheduling travel, managing escrow funding, coordinating screenings and egg retrievals
- Optimize and build case management best practices and operational procedures
- Track match progress in our CRM tool, ensuring the documentation for each match is captured seamlessly
- Follow industry guidelines as directed by the American Society of Reproductive Medicine (ASRM) and the Food and Drug Administration (FDA)
Who we’re looking for
Professional Characteristics:
- 5+ years third party reproduction case manager/coordinator with experience working with multiple cases at once
- An excellent communicator with experience working with medical or fertility clinics and providers (preferred)
- A problem solver, who is ready to take on challenges the moment they arise and enjoys fast paced work
- Someone who is always looking for ways to be more efficient
- Interested in the third party reproduction field and is comfortable supporting and educating our members through egg donation, egg freezing, and embryo creation
- A collaborative team player
- Proficient in Google Suite, CRM tools, experience with egg donor software a plus
Personal Characteristics
- Inspired by our mission of changing the world of family planning and empowering women to own their fertility timeline
- Patient, kind, and empathetic
- Effective executor
- Versatile
- Ready to learn and grow
About Us
We are a fully remote team. Our founders are spread out across the coasts. Since we’re located all over the country, communication using Slack, Gmail, Zoom, and other tools is key. We communicate regularly throughout the day, and you’ll never be alone.
We believe in giving our team members autonomy, and place value on the output of each team member. Above all, we’re proud to engage in meaningful work that will impact tons of people throughout the family-building process.
We are an equal opportunity employer. Individuals seeking employment at our company are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Additionally, we encourage candidates who have non-traditional/diverse backgrounds to apply. Candidates who have been challenged or chosen to challenge themselves in unique ways, but may not fit all specified criteria are still encouraged to apply and share why this is such a compelling opportunity for you.
How to Apply
If this role sounds like a good fit, email us at careers@cofertility.com. Please include “Member Experience Manager” in your subject line.
Our company values
Human centered, always
We’re a “family” business
Our goal is to help people build families — today or in the future — no matter who they are or what life stage they’re in. This extends not only to our users and their families, but also, to our team. We care about each other as coworkers and humans, and support each other while helping other families grow.
Our Members > everything
We lead with empathy
Every decision we make ladders back to our Members. We always aim to put ourselves in their figurative shoes, and use this as a gut check as much as possible. Understanding our Members allows us to build experiences that are more transparent, less icky, and as always, human-centered.
Everything is figureoutable
We’re owners, not renters
We care deeply about solving real problems in our industry, starting with how we build and run this organization. When faced with challenges, we take our time to figure it out, and do the right thing for the long term. We’re “all hands on deck,” and comfortable jumping in where our talents are needed. Simply put — we’re not just “renting” here for a bit, we’re owners.
Everyone is welcome
We support family-building for all
At Co, we strive to embody inclusion and always create welcoming spaces for our employees and our Members alike. In every decision, we consider how different genders, races, sexual orientations, and backgrounds might feel, experience, or think about the topic at hand. Representation and inclusion are at our core.
Data is queen
We’re scientists at heart
We’re in a never-ending pursuit for knowledge that improves our Members’ experience and family-building outcomes. We love and seek data to make informed decisions, from the latest studies on fertility preservation and donor conception to internal metrics that can lead to product improvements. We iterate and innovative, and are not afraid to change our minds in the face of new facts.