At Cofertility, our team makes all the difference in how we support our members. Each month, we'll introduce you to one of the dedicated people working behind the scenes to make your experience better.

This month, we're sitting down with Coco Searcy, our Clinical Operations Manager. With over nine years of experience in fertility care, Coco brings valuable insights from her time at leading New York City fertility clinics. Her work coordinating treatment cycles and helping patients understand their reproductive health options has given her a unique perspective on supporting members through their fertility experiences.

Let's get to know Coco better:

Q: What drew you to working at Cofertility?

I had previously donated my eggs before joining Cofertility, and it was such a special experience. I loved being an egg donor, and it showed me that I wanted to shift gears in my career to help others learn about egg donation and understand what the experience could be like.

I first heard about Cofertility from the amazing and lovely Member Advocate, Rachel, and I felt a strong connection to the Split Program. I loved that it allows our members to freeze their own eggs while helping others grow their families.

I’ve worked with both intended parents who struggled to conceive and young people who wanted to freeze their eggs for their own future fertility. These experiences gave me a firsthand look at the unique challenges each person faces. I also heard many stories of egg donors feeling like just a number rather than a patient at a clinic, which really stuck with me.

I wanted to change that narrative. I wanted to use my knowledge to empower our Split members, helping them navigate the donation and freezing process with confidence and agency over their fertility journey.

Q: Can you walk us through what a typical day looks like for you?

A typical day starts with me snoozing my alarm for no less than 2 times. I’m not the biggest morning person but there are a limited number of things that can get me up early like my Pilates classes and my morning matcha. I’m in my Pilates Princess era so I go 2-3 times a week and it helps me get out of the house in the winter time. Twice a week, I work West Coast hours so I have a little more free time to run errands in the morning and in the Spring, I’ll usually walk through Central Park. Once I’m back home, I’ll hop online to  check my emails and Slack messages to prioritize any immediate follow-ups with Split members or our clinic partners. From there, I’m hopping in and out of meetings, taking calls from Split members who are setting up their cycle or currently in cycle, scheduling outside monitoring appointments, completing Split Program consent calls with new members, and answering any questions from the team about all things IVF and egg freezing.

Every day is different, but the one constant is that I’m always connecting with and supporting our members on their fertility journey.

Q: What's the most rewarding part of supporting members through their family-building process?

The most rewarding part is when a Split member talks to me after their cycle and shares that they learned something new about their body or felt comfortable coming to me with any questions or concerns—even if it’s about a hardship they faced during the process. Just like my teammate Pomi always says—“feedback is a gift.” When a member trusts me enough to share their experiences, whether positive or challenging, it means they feel truly supported and understood.

Building that level of trust and connection allows me to not only help them address any concerns but also empower them to better advocate for themselves throughout their journey. It’s an incredible feeling to know I’ve made a positive impact in their experience.

Q: Is there a particular member story that has stuck with you?

Honestly, so many of our members’ stories stick with me. Everyone’s journey is so personal, and they all have different reasons for wanting to preserve their fertility. What really stands out to me, though, is just how generous and kind our Split members are. Their willingness to help others grow their families while planning for their own future is honestly inspiring. It’s a beautiful reminder of how selfless people can be. I feel lucky to be a small part of their journey, and they inspire me every day.

Q: How do you approach supporting members who might be feeling anxious or uncertain?

I think a lot of anxiety or uncertainty around egg freezing, donation, or anything medical is due to a lack of information. I try to remember that much of the knowledge I have about the egg freezing and fertility process comes from years of working in this field, and many of the members I work with don’t have that background. 

I often ask what their most pressing questions are. If I don't know the answer, I make sure to find the right information or connect them with someone who does. This could mean searching through our learn article database to share relevant resources, encouraging them to join our online community, or reaching out to our medical advisors for expert guidance. By building that foundation of trust and showing them that they can lean on me for support, we can start to ease their anxieties and empower them through the process.

Q: What's one thing you wish more people knew about egg donation?

I wish people knew that they have control over how much or how little they share with the intended parents they match with. Disclosure is truly a spectrum, and there is a right match out there for both Split members and intended parents.

Personally, I’ve loved having a disclosed match because it allowed me to build a meaningful connection with the intended parents. We share a common goal of ensuring their future child has the support and information they need, but we also maintain mutual respect for each other’s boundaries.

Q: If you could give one piece of advice to someone just starting their family-building process, what would it be?

Don’t be afraid to ask questions—no question is too big or too small. You deserve to feel empowered and informed every step of the way. And if you’re someone who feels hesitant to speak up, lean on a trusted friend or family member who can advocate for you.

Q: Outside of work, what do you enjoy doing?

Outside of work, you can find me diving into a new fantasy series, building Legos (shout out to Erin & Emily @Co for our Lego-building Slack channel!), exploring new omakase spots, or spending time with friends.

Q: How do you practice self-care while supporting members through emotional moments?

Supporting members through their emotional journeys can be challenging, so I prioritize my mental well-being to show up as my best self for them. If I’m feeling overwhelmed, I take a quick walk to clear my head or reach out to one of my fellow member advocates for a fresh perspective.

I remind myself that I can’t pour from an empty cup, so taking those moments to recharge helps me continue to provide compassionate support to our members.

Q: What's one of your proudest moments as a Member Advocate?

I had a member recently who was dealing with a lot of personal hardships while trying to schedule her cycle. It was clear that everything was becoming too much for her, so I had an honest conversation where I encouraged her to pause and take a break.

We often focus on moving things along as quickly and smoothly as possible, but in her case, rushing might have caused more harm than good. I encouraged her to consider what she could immediately handle and what was most important for her at that moment, which was being there for herself and her family.

Once we established that, we made a plan to check in a month later to see if the timing would be better suited for her cycle once she had a little breathing room. During our check-in call, she became emotional and told me that my approach made her feel seen. She said that beyond being her Member Advocate, she considered me a friend, which is the highest compliment I could receive from any member.

What made this connection even more special was that we bonded over our shared love of books. We exchanged recommendations and connected on a personal level beyond her cycle planning. It was a reminder that sometimes the best support isn’t just about solving a problem—it’s about showing up as a whole person and meeting someone where they are.

I’m grateful for the opportunity to connect with members not just as an advocate but as a human being who genuinely cares about their well-being. Moments like these remind me why I love what I do.