We Asked, You Answered, We Listened: Insights from Our Split Member Survey

At Cofertility, we're committed to continuously improving our egg sharing program and providing the best possible experience for our members. Recently, we conducted a survey of 121 split members to gather insights into their motivations, experiences, and suggestions for improving our egg sharing program. We're excited to share some key findings and outline areas where we're focusing our efforts to enhance our program.

What we learned

Motivation for egg sharing

One of the most striking findings from our survey was the strong preference for our egg sharing model over traditional cash compensation. Many members expressed that they felt more comfortable with the idea of helping a family while also preserving their own fertility options. In fact, a whopping 88% of respondents stated that they were more motivated to donate their eggs via egg sharing than via a cash-compensation egg donation model. 

“This has been such a positive and meaningful experience for me! I initially started this process mostly thinking about the free egg freezing benefits for myself, but after learning more about/virtually meeting the IPs I am donating to, it made me so much more excited for that part of the process and that I’m able to help such a great couple start a family of their own.”

This feedback reinforces our belief in the ethical and emotional benefits of our unique model.

Overall satisfaction

We were heartened to see that most members reported positive experiences with Cofertility. 97.4% either agreed or strongly agreed that regardless of their own family-building journey, they were glad to have participated in an egg sharing program.

This exceeds industry standards. A UK study found that egg share donors are happy with their decision: 83.3% would donate again, and only 2.1% regretted their participation.

“I'm at a time in my life that I'm thinking about having a family, but definitely later. I had thought about freezing my eggs but the cost was what stopped me from doing it sooner. It really is problematic that your eggs are most viable when you have the least in your bank. This Cofertility split program has given me the chance to secure my eggs while they are still viable without worrying about cost, and the bonus is that I get to help a family in need as well. It sounds a little too good to be true... and yet. Genius.”

Areas for improvement

We love hearing how positive this experience has been for so many of you, but we’re always looking for ways to make it even better— especially when you share feedback on how we can improve. Here’s what we’re focusing on, thanks to your insights:

1. Post-retrieval communication

We know some of you have felt a bit unsure about what happens after the egg retrieval. That’s completely understandable—it’s a big step, but it’s not the end of the journey. Once your eggs are safely stored, your Member Advocate will reach out to walk you through the next steps. Whether it’s getting you connected with our online community, helping you plan for the future, or offering advice for your OBGYN, we’ll make sure you feel supported.

And while post-retrieval complications are very rare, if anything comes up, know that we’ll be there to guide you through it and ensure you feel fully supported throughout your recovery.

2. Matching process

We completely understand how difficult it can feel if it takes longer than you expected to find a match. While we know it can be discouraging, please remember that this process can take time and is just about finding the right fit. 

We’ll check in with you and work together to make your profile stand out even more. This could include updating your questionnaire with more detailed answers, adding a video to showcase your personality, or sharing additional photos. Whatever we can do to help, we’ll be with you every step of the way.

That said, we want to be honest—there is a chance you may not match, but we’re here to help in every way we can. We can offer advice on different fertility, like our Keep program, so even if a match doesn’t happen, you’ll have other paths to explore with our full support.

3. Clarity on the number of cycles

We heard from some members that they didn’t know if Split members do one egg freezing cycle and donate half the eggs or do two cycles (one cycle for themselves and one cycle to donate). The right number of egg freezing cycles depends on how many eggs you retrieve, your age, how many children you think you want to have from the frozen eggs, and your personal preferences. We have some content on the topic but think this is a great conversation for you to have with your doctor, who can provide you with medical advice. 

Ultimately, this is your decision. We’re here to fully support your goals.

Looking ahead

Your feedback is invaluable in helping us create the best possible experience for egg donors. We're deeply grateful for your honesty and willingness to share your experiences with us.

"I had an overall great experience. Cofertility has been super supportive!" This comment from one of our members encapsulates what we strive for, and we're committed to making this the universal experience for all our members!

We want you to know that we're listening, we care, and we're actively working to get better every day. Our goal is to continue refining our program to ensure it truly serves the needs of our members.

Thank you for being part of the Cofertility community. Together, we're reimagining fertility care and creating new possibilities for families everywhere.